FAQ

1. How do I place an order?

To place an order, browse through our product listings on dreamparadiseshop.com, add the items you like to your cart, and proceed to checkout. You’ll be prompted to enter your shipping information and payment method to complete your purchase.

2. What payment methods are accepted?

We accept major credit cards, debit cards, and a variety of trusted online payment services. All transactions are processed securely to protect your financial information.

3. How long will it take to receive my order?

Processing typically takes 1–3 business days. Shipping time depends on your location and chosen shipping method. For most regions it takes about 5–10 business days. You will receive a tracking number once your order is dispatched.

4. Can I change or cancel my order?

If your order hasn’t been processed or shipped yet, you may request a change or cancellation. Please visit your order status on dreamparadiseshop.com to submit such a request. Once the package is in transit, changes or cancellations may no longer be possible.

5. What is your return & refund policy?

We offer returns within 30 days of receipt, as long as the items are unused, undamaged, and in original packaging. After we receive and inspect the returned items, we will process refunds back to your original payment method (less any applicable processing fees).

6. What should I do if my item arrives damaged or defective?

If your item is damaged or defective upon arrival, please take clear photos of the item and its packaging. Submit a claim through your order page on dreamparadiseshop.com, and our support team will guide you through the return or replacement process.

7. Do you ship internationally?

Yes, we ship to many countries worldwide. The shipping cost and delivery time vary by destination. During checkout, you can see available shipping options and estimated delivery times for your address.

8. How do I track my order?

Once your order is shipped, you will receive a tracking number. You can check the shipment’s status via the link provided in your order details on dreamparadiseshop.com.

9. Are there customs or import fees?

Depending on your country’s regulations, customs duties or import taxes may apply. These charges are the responsibility of the recipient. We recommend checking local import policies before placing your order.

10. Do you have a wholesale program?

Yes, we welcome wholesale inquiries. Please register or log in at dreamparadiseshop.com and proceed to the “Wholesale” section to submit your application.

11. How can I contact customer support?

For any questions or concerns, head to the “Help” or “Contact Us” section on dreamparadiseshop.com. Submit your question there, and our support team will respond as soon as possible.