Returns & Exchanges

We hope you love your purchase, but if you’re not entirely satisfied, here’s how returns and exchanges work at dreamparadiseshop.com.

1. Eligibility

  • Products must be in new, unused, and resalable condition, with all original tags and packaging intact.
  • Items that have been washed, worn, or altered are not eligible.
  • Certain categories—such as custom or personalized goods, final-sale items, and bedding accessories—are not eligible for return or exchange.

2. Timeframe

  • You may return or exchange most items within 30 days from the date of delivery (unless otherwise specified).
  • Requests made after the 30-day period will not be accepted.

3. How to Initiate a Return or Exchange

  1. Log in to your account at dreamparadiseshop.com.
  2. Go to “My Orders” and select the order you wish to return or exchange.
  3. Choose the item(s), specify whether it’s a return or exchange, and submit your request.
  4. You will receive a confirmation email containing the instructions and return label.

4. Return Shipping

  • Customers are responsible for return shipping charges, unless the item was defective or a mistake was made by us.
  • Original shipping fees are non-refundable.
  • Use the provided return label and ship the item using a traceable carrier. We recommend insuring the package.

5. Refunds & Credits

  • After we receive and inspect the returned item, we will issue a refund or store credit.
  • Refunds to the original payment method typically take 5–10 business days to process.
  • Store credit will be applied more quickly and can be used for future purchases on dreamparadiseshop.com.
  • We reserve the right to deduct a restocking or processing fee in certain cases.

6. Exchanges

  • If you request an exchange, we will send you the replacement product once the original item is received and approved.
  • If your requested exchange item is out of stock, you may opt for store credit or a refund instead.

7. Defective or Wrong Items

  • If your order arrives damaged, defective, or incorrect, please initiate a return or exchange immediately.
  • We will cover the cost of return shipping in that case, and ensure you receive the correct item or a full refund.

8. Non-returnable Items

  • Custom, monogrammed, or personalized items
  • Items labeled “Final Sale”
  • Bedding accessories or goods that have been used or washed